Terms and Conditions

Updated March 1, 2020

I agree to hold the manufacturers of RickRak free of all liability from property damage or bodily harm resulting from the improper installation of the RickRak or the SureKlik Saddlebag Safety Bolts or the failure to implement a locking device as recommended.

Shipping Policy

COVID-19 SHIPPING UPDATES

Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. RickRak is not responsible for delays caused by the Carrier. We are doing our best to estimate any potential delays in shipments and appreciate your patience and understanding at this time.

Note: Because of size and weight of shipping package, RickRaks, Combo Kits & Bags, Biker Bar are not included in Free Shipping offer. Products eligible for Free Shipping are to domestic United States destinations.

International Orders: RickRak.com currently ships to over 120 countries around the world. Please note it is your responsibility to know the laws of your country in terms of International duties. RickRak is not responsible for any tariffs or customs regulations. Please check with your customs office.

 

30 Day Return/Exchange Policy

RETURN AUTHORIZATION NUMBER must be issued before any returns or exchanges can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package. All returns must be received by RickRak within 30 days from date of shipment. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. All returns are subject to a 15% restocking fee. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by RickRak. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in its original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Items that receive Free Shipping and are returned will be subject to a Shipping Fee to cover the original shipping costs. All returns are subject to a Repackaging Fee if items returned are missing any components or requires repackaging. All returns are subject to a 15% restocking fee. FeeClaims for missing, lost or damaged packages must be made within 48 hours of receipt of shipment.

Warranty

Limited Warranty – RickRak® warrants that products if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of one (1) year from date of purchase for remotes, lifetime warranty for modules and a lifetime warranty against LED failure, unless otherwise noted. Customer is responsible for all return shipping charges. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. Customer may be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. Please note, if the item is tested and found not to be defective, the customer may be charged additional fees to reship the item, we encourage you to work with us to troubleshoot any problem you may be having before sending an item back. Camera not included in any Go Pro Mounts.

Warranty Claim – Call Shane at

 

Disclaimer

RickRak shall not be liable for any consequential or incidental damages whatsoever.  Use of these products may be limited, regulated, or prohibited in your state, please check with all applicable motor vehicle code and laws before installing.

Privacy

RickRak does not sell or in any way distribute its customers’ personal information. Your personal information will always remain confidential.

Intellectual Property Policies

All materials contained on this site are protected by the Copyright Laws of the United States and may not be copied, reproduced, distributed, published or broadcast apart from this website without the prior express written permission of
RickRak. This prohibition extends to all works on this website to include all images. The trademarks and servicemarks of RickRak are protected by the laws of the United States and may not be used or reproduced without the prior express written permission of RickRak. RickRak treats all of its product names as trademarks. In addition, the following marks are registered marks with the United States Patent and Trademark Office:

RickRak®

Quick Attach Strapless Motorcycle Luggage Rack Solution®

SureKlik®

UPS Shipping Notice

UPS charges a re-route fee for incorrect address, if you enter your address incorrectly and this results in a UPS re-route, your order will be subject to an additional charge. If a customer calls UPS and makes changes to the original address, any resulting UPS surcharges and re-route fees will be passed on to the customer.

State & Local Sales Tax

State and local sales tax will be charged on items shipped to NC.

Freight charges are also taxable.

State Laws

Check your local and state laws regarding the use of LED accent lighting while riding, some states do not allow the display of blue or red lights when riding.

Gift Certificates

Gift Certificates have no cash value, they must be used for purchase of merchandise. Gift certificates expire 1 year from date of purchase.