COVID-19 SHIPPING UPDATES
Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. RickRak is not responsible for delays caused by the Carrier. We are doing our best to estimate any potential delays in shipments and appreciate your patience and understanding at this time.
Note: Because of size and weight of shipping package, RickRaks, Combo Kits & Bags, Biker Bar are not included in Free Shipping offer. Products eligible for Free Shipping are to domestic United States destinations.
International Orders: RickRak.com currently ships to over 120 countries around the world. Please note it is your responsibility to know the laws of your country in terms of International duties. RickRak is not responsible for any tariffs or customs regulations. Please check with your customs office.
30 Day Return/Exchange Policy
RETURN AUTHORIZATION NUMBER must be issued before any returns or exchanges can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package. All returns must be received by RickRak within 30 days from date of shipment. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. All returns are subject to a 15% restocking fee. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by RickRak. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in its original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Items that receive Free Shipping and are returned will be subject to a Shipping Fee to cover the original shipping costs. All returns are subject to a Repackaging Fee if items returned are missing any components or requires repackaging. All returns are subject to a 15% restocking fee. FeeClaims for missing, lost or damaged packages must be made within 48 hours of receipt of shipment.