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30 Day Return/Exchange Policy
ALL HELMET SALES ARE FINAL.
Due to safety, hygiene, and manufacturer liability standards, helmets are non-returnable and non-exchangeable once purchased. This includes helmets that have been worn, tried on, installed with accessories, or removed from original packaging. Please verify sizing, color, and fitment before purchase. If you have questions regarding fitment or sizing, contact us prior to ordering and we’ll be happy to help. By completing your purchase through RickRak, you acknowledge and accept this no-return policy on all helmets.
RETURN AUTHORIZATION NUMBER must be issued before any returns or exchanges can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package. All returns must be received by RickRak within 30 days from date of shipment delivery. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. All returns are subject to a 15% restocking fee. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. We recommend to everyone who purchases a windshield to take the protective coating off ONLY WHEN THEY ARE CONFIDENT THE PRODUCT IS RIGHT FOR THEM. If protective coating on windshield is removed, no refund will be given. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by RickRak.
No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
Sadlemen Seats that have been installed and used not eligible for return.
In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in its original packaging.
Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Items that receive Free Shipping and are returned will be subject to a Shipping Fee to cover the original shipping costs. All returns are subject to a Repackaging Fee if items returned are missing any components or requires repackaging. All returns are subject to a 15% restocking fee. Fee Claims for missing, lost or damaged packages must be made within 48 hours of receipt of shipment.
Warranty
Limited Warranty – RickRak® warrants that products if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of one (1) year from date of purchase. For remotes, lifetime warranty for modules and a lifetime warranty against LED failure, unless otherwise noted. Customer is responsible for all return shipping charges. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. Important: When purchasing a RickRak, We strongly urge the use of the provided RickRak lock. Even when riding – to add an extra layer of protection. Customer may be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. Please note, if the item is tested and found not to be defective, the customer may be charged additional fees to reship the item, we encourage you to work with us to troubleshoot any problem you may be having before sending an item back. Camera not included in any Go Pro Mounts.